We collect the following information from website users:
Traffic Data. DivorceGuru may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, information about operating systems, date/time stamps, referring/exit pages, and clickstream data (collectively "Visitor Data"). The DivorceGuru servers and software automatically recognize Visitor Data, and no Personally Identifiable Information is collected in this process. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively "Traffic Data").
We may use Traffic Data to analyze Site traffic, but this information is not mined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data, but not Customers' Personally Identifiable Information, may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Personal Information. In order to effectively provide services to our clients, DivorceGuru requires every customer to provide us with personal information (collectively "Personally Identifiable Information"). Personally Identifiable Information is captured only when a visitor becomes a customer and utilizes our online questionnaire, or speaks on the phone with a DivorceGuru employee and/or contractor and willingly discloses that information. This disclosure may occur when a visitor registers with the website, completes the questionnaire, contacts customer service, or other aspects of services offered by DivorceGuru.
Personally Identifiable Information includes: (i) "Contact Data" (such as your name, address, city, state, zip code, phone number, and email address); (ii) "Financial Data" (such as your credit card number, expiration date, and verification code or bank account information); (iii) "Demographic Data" (such as your zip code and sex); and (iv) other "Legal Data" (such as your social security number, mortgage information, automobile information, marital information, and other sensitive information necessary to generate legal documents).
We will collect the information you provide regarding your spouse and/or child as necessary to complete your divorce paperwork. DivorceGuru uses this information for the sole purpose of administering its services for our customers, and does not use such information for any other reason.
Calls/Electronic Communications. In the regular course of our business, DivorceGuru may monitor and record phone conversations or email communications between you and DivorceGuru employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful.
We share information we collect as follows:
We use information we collect from the Site to communicate with you and process your orders. For example, you may receive an email that welcomes you to DivorceGuru and confirms your username and password, and subsequently receive communications responding to your inquiries, providing services you request, and managing your account. We may occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
We share customer information with third parties only as follows :
Order Processing. DivorceGuru, sometimes with the assistance of a third party, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate through the Site, respond to inquiries made through Site, inform you of changes to the Site, and send you additional information about DivorceGuru and its products and services.
Third Party Marketing. Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for marketing purposes.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with DivorceGuru. If DivorceGuru is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
Accessing Your Account
User and Authorized Contact Access to Order Information. DivorceGuru will give you, or anyone listed as an authorized contact for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone other than your spouse to have access to your order, you must first send us an email requesting that we allow the individual to access your order. For product-specific information about who may request information about your order, please contact Customer Care at customercare@DivorceGuru.com.
User Access to and Ability to Update Personally Identifiable Information. You may change information associated with your profile by clicking the “Profile” button. If you no longer desire our services, or if you want to remove your Personally Identifiable Information from our Site, you may terminate your account by contacting Customer Care at customercare@DivorceGuru.com. We will respond to your request within 30 days.
Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. DivorceGuru may maintain some or all of this data in its archives even after it has been removed from the Site.
Security of Personal Information
Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card information is never stored on our site. Instead, it is processed through a third-party secure server. The documents we prepare for you are delivered to you via UPS or similar delivery services, the United States Postal Service, or email. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY AT customercare@DivorceGuru.com .